Support

Product support

When contacting Carmenta Support, please provide us with the following:

  • Your Carmenta product and version
  • The name of your company (and project if applicable)
  • Your license ID found in the Start menu under /Carmenta (version)/Carmenta license key manager.

Support relating to Carmenta Engine, Carmenta Server, Carmenta Geodata Organiser or Carmenta Map Builder: support@carmenta.com


Support relating to Carmenta CoordCom or Carmenta ResQMap: coordcom.support@carmenta.com

Attachments should not be larger than 2Mb. If you would like to send us larger attachments you are welcome to use our ftp area. Ask for this in your e-mail and we will help you.

Professional services

Carmenta provides the complete chain of professional services. We are flexible to your needs and can support you through expert consultancy, with clearly defined work packages or comprehensive system development assignments, depending on the specific needs of your organisation.

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Training

In-depth training is the fastest and most cost-effective way to get started using new development software. We offer flexible training solutions to suit most training needs.

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